Our rings range in quality from fashion gold and silver plated up to solid gold and 925 sterling silver. As far as turning your finger green this can happen with many different types of jewelry as it reacts with peoples skin and environment. This is not necessarily an indicator of quality and can happen with any jewelry including high valued ones. There are ways to prevent it which can be found online but one of the best ways is to remove rings when using soaps, hand lotions and hair products and always remove jewelry prior to sleeping. Keep in mind everyone has the same chance of receiving higher value rings as well.
For fashion rings, appraisals are based on a “MSRP” Manufactures Suggested Retail
Price in Canadian dollars. High value solid gold and silver rings are appraised
by a certified gemologist at a replacement value evaluation. Rings valued over $1000 will be
accompanied by appraisal documentation from a Canadian certified Gemologist.
Basically the sterling and gold filled collection eliminates
chances of receiving lower value plated rings. There
is still the same chance you have at all rings in the regular collection.
In the Sterling & Gold filled collection we just take away any lower value plated rings to leave Sterling Silver or Gold filled and higher.
Frosting is a natural crystal growth of the vegetable oils and a characteristic of all soy candles. This is absolutely normal and in fact, this is how you can tell it is 100% soy! This is a unique characteristic of pure soy! It will not affect the scent or the burning of the candle at all.
This is called Delamination, or glass adhesion. It is actually very common with candles that are in containers, and can happen with soy or paraffin wax. The glass often magnifies the size of the air bubble, and makes it appear to be larger than it is. We can assure you that it will not affect the performance or life of the candle! It is just a part of the candle-making process when everything is hand-poured!
Typically most orders should ship within 1-5 business days of order date. You will receive a shipping notification email with tracking details once item has left our warehouse. Once shipped, arrival to you depends on your location. Within Canada, Canada Post takes typically 1-9 business days. We do have expedited options when checking out if you would like to receive your order faster. These options are for shipping only. This does not affect how fast we are able to give your order to the shipping carrier. Orders that have items with little to no inventory will delay order shipping. We indicate up to date inventory levels on each product page.
We offer expedited shipping options as a courtesy to our customers. The costs associated go directly to the shipping carrier not us. Any estimated delivery times are strictly estimates by the shipping carriers and are out of our control.
You will receive a shipping notification email with tracking details once item has left our warehouse. Please allow some time after receiving email for tracking information to update. Especially over weekends or holidays.
Have you given enough time for your package to be picked up and flow through the shipping process? Sometimes, especially on weekends or holidays, it can take some time for the shipping companies to update their systems. As well late Friday or Saturday we will package your order and issue a tracking number, but your package will not leave our warehouse until Monday. However if you still believe there could be an error please contact us. Contact details found on our About Us Page.
We package and ship our products as advised by professional shipping companies. If your package has been damaged during shipping please take pictures and contact us at firstname.lastname@example.org.
We do our best to prevent this but sometimes, due to temperature changes (hot/cold) candles can become dislodged from the tapered glass votive or chip during shipping. This will not affect candle performance.
Wax melts can crack during shipping. Soy wax is naturally a soft product and although we will do our best to package for a soft trip, they can possibly crack. This will not affect usage when you remove the cubes for use in a warmer.
First, there are many benefits to our consultant program.
Many companies charge some sort of monthly fee to manage the program and
administer the account. As well, the commission structure and discounts we
offer our consultants more than outweighs the monthly fee. Also included in
this is a hosted unique website address (www.icenfire.ca/#yourreferralID) that links
all sales referred to the consultant. There are costs associated with running a
program like this so when we designed ours we looked at these costs and the
fees other companies were charging their consultants.
Absolutely, we will even send you a logo that will include
your name when you sign up that you can use for this reason. We do have some
policies regarding spamming and advertising in an ethical manner which can be
viewed in our Consultants Terms & Conditions.
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