Help Center


Help My Appraisal Code Is Not Working!

I entered my code and it's saying invalid

Why are we switching to Treasure Chest?

How do I tell what code I have

It's still not working

How do I get a code?


Can I choose my ring size?

Can I choose the style of jewelry?

Will any of your rings turn my finger green?

How much is my jewelry worth?

How is jewelry appraised?

What is the difference between your regular collection of candles, melts & soaps and the Sterling ones?

The Treasure Chest Page says I received a gold ring but my ring is silver colour


Candle Safety

What size are your candles?

How long will my candle burn for?

What are the candles made of?

How to I purchase a candle?

Why does it look like there is frosting on my candle?

Why does it look like there is an air bubble in my candle?


When will I receive my order?

Expedited shipping options & delivery estimates

Can I track my order?

I received a tracking number but it does not work or I am being told it is incorrect.

How much is shipping?

Help my candle/melt is damaged