Refunds, Customs & Shipping Policy

Returns:
All returns will require a RAN (Return Authorization Number). If an item is defective please contact us immediately to initiate defective return authorization. You will be issued an RAN number and instructions for return. We review all issues on a case by case basis with your 100% satisfaction in mind. We stand behind everything we sell.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days. Shipping costs are non-refundable. Returns may be subject to a 10% restocking fee to cover initial shipping charges

Shipping:
Most orders are prepared for shipment within 1–5 business days. You will receive a shipping notification with tracking information when your order is ready to travel. Processing time and carrier transit time are separate.

Free standard shipping is available on eligible Canadian orders with a post-discount merchandise subtotal of CAD $150 or more. Orders below the threshold are charged the shipping amount shown at checkout. Carrier and service are selected based on the destination, parcel and current service availability.

Please review our FAQ or contact us if you need help with an order or delivery.

Customs:
When making your purchase please remember you are responsible for any customs clearance and customs duty if applicable. Please check with you country's importing regulations before placing orders.