If you have any issues with your purchase our customer service team is here to help. You may contact us by email HERE or you can also call us at 604-595-1321or toll Free 1-844-440-FIRE during business hours and we will do our best to solve any issues you may have.Our Customer Service hours are Monday - Friday 9am -4pm (PST) Messages will be responded to in the order that they are received as soon as possible. In the meantime you can find answers to many questions on our FAQ page here FAQ PAGE